Terms of Service — NivaHub — Terms of Service

Effective date: 1 August 2025 · Last updated: 25 August 2025

These Terms of Service ("Terms") constitute a legally binding agreement between you and NivaHub ("we", "us", "our"), governing your access to and use of the NivaHub platform at nivahub.com ("Platform"). By registering, subscribing, or using the Platform, you confirm that you have read, understood, and agree to these Terms.

These Terms are governed by the laws of India, including the Indian Contract Act, 1872, the Information Technology Act, 2000, and the Consumer Protection Act, 2019.

1. Definitions

"Platform" — the NivaHub software-as-a-service application, including all features, APIs, mobile interfaces, and associated services.
"Society / Apartment" — a housing society, apartment complex, or residential community registered on the Platform.
"Administrator" — the person or committee member who registers a Society and holds primary account responsibility.
"Resident / Tenant" — a flat owner, tenant, or occupant added to a Society account by an Administrator.
"Subscription" — a paid plan granting access to Platform features for a specified billing period.
"Society Data" — all data entered into the Platform by the Administrator, committee members, and residents of a registered Society.

2. Eligibility and Account Registration

You must be at least 18 years of age and legally competent to enter into contracts under the Indian Contract Act, 1872.
The Administrator registering a Society confirms they have the authority to do so on behalf of the society's managing committee.
You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account.
You must notify us immediately at support@nivahub.com if you suspect any unauthorised use of your account.
One account manages one Society by default. Managing multiple properties requires separate accounts unless otherwise agreed in writing.

3. Society Registration and Committee Responsibilities

By registering your housing society on NivaHub, the Administrator and managing committee acknowledge and agree that:

All resident and financial data entered into the Platform is the sole responsibility of the society's managing committee.
The committee must obtain appropriate consent from residents before entering their personal information into the Platform, in accordance with the Digital Personal Data Protection Act, 2023 and the society's registered bye-laws.
The Platform is a management tool — it does not replace or supersede your society's registered bye-laws, general body resolutions, or applicable state legislation (including, where applicable, the Maharashtra Co-operative Societies Act, 1960 or equivalent legislation in your state).
Financial records generated on the Platform are for internal management purposes and must be independently verified by a qualified auditor for statutory compliance.
NivaHub is not a party to any dispute between the managing committee, residents, or tenants of a registered Society.

4. Subscription Plans and Billing

Subscriptions are available on monthly or yearly billing cycles, charged in Indian Rupees (INR) inclusive of applicable GST.
Subscription fees are billed in advance at the start of each billing period.
Subscriptions auto-renew unless cancelled at least 3 days before the renewal date.
A 30-day free trial is available to new accounts. No credit card is required to start a trial. At trial end, a paid subscription is required to continue access.
Per-unit plan charges are calculated based on the greater of your actual unit count or the plan's minimum unit threshold.
We will issue a GST-compliant tax invoice for every payment received.

5. Payment Terms

Payments are processed securely by Razorpay Software Private Limited. By making a payment, you also agree to Razorpay's terms of service and privacy policy.
In the event of a failed or declined payment, you will be notified. Platform access may be restricted after a 7-day grace period if the outstanding amount is not cleared.
All fees are non-refundable for the current billing period, except as required by the Consumer Protection Act, 2019, or in cases where we are unable to deliver the subscribed service due to reasons attributable solely to us.
Disputes regarding charges must be raised within 30 days of the invoice date by writing to support@nivahub.com.

6. Acceptable Use Policy

You agree not to use the Platform to:

Violate any applicable Indian law, regulation, or court order.
Harass, threaten, defame, or harm any resident, tenant, employee, or other user.
Upload, transmit, or distribute malicious code, unsolicited messages, or unlawful content.
Attempt to gain unauthorised access to another society's data, our systems, or any third-party systems.
Reverse engineer, decompile, copy, or create derivative works based on the Platform.
Share login credentials with unauthorised third parties or allow multiple concurrent sessions beyond what your plan permits.
Use the Platform to store or process data unrelated to your registered society's management activities.

We reserve the right to suspend or terminate accounts that violate this policy, with or without prior notice depending on the severity of the violation.

7. Your Data

You retain full ownership of all Society Data you enter into the Platform.
NivaHub acts as a data processor on your behalf. We process Society Data only as necessary to provide the service or as described in our Privacy Policy.
You may export Society Data at any time from within the Platform. Upon termination, data export remains available for 90 days, after which data is permanently deleted from our systems.

8. Intellectual Property

The Platform — including its design, source code, features, trademarks, and all content created by NivaHub — is our exclusive intellectual property, protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and other applicable laws. You receive a limited, non-exclusive, non-transferable, revocable licence to use the Platform during your active subscription period. This licence does not transfer any ownership rights to you.

9. Service Availability

We target 99.5% monthly uptime for the Platform, excluding scheduled maintenance windows communicated in advance. We are not liable for downtime caused by third-party infrastructure failures, internet service disruptions, force majeure events, or circumstances beyond our reasonable control.

10. Limitation of Liability

To the maximum extent permitted by Indian law, NivaHub's total cumulative liability for any claim arising from or related to these Terms or the use of the Platform shall not exceed the total subscription fees paid by you in the 3 calendar months immediately preceding the event giving rise to the claim.
We are not liable for any indirect, incidental, special, consequential, or punitive damages, including loss of data, loss of revenue, loss of goodwill, or business interruption.
We are not responsible for decisions made by managing committees using information generated on the Platform, or for any disputes between residents and the managing committee.

11. Indemnification

You agree to indemnify, defend, and hold NivaHub harmless from any claims, liabilities, damages, and expenses (including reasonable legal fees) arising from: (a) your violation of these Terms; (b) your violation of any applicable law or regulation; (c) Society Data you entered into the Platform; or (d) disputes between you and your society's residents, tenants, or committee members.

12. Termination

By you: You may cancel your subscription at any time from the Billing section of your account. Access continues until the end of the current paid billing period.
By us: We may suspend your account with 7 days' notice for non-payment, or terminate immediately — without notice — for material violations of these Terms, fraudulent activity, or illegal use of the Platform.
Upon termination for any reason, Society Data remains available for export for 90 days before permanent deletion.

13. Changes to These Terms

We will notify you of material changes to these Terms with at least 14 days' advance notice via email or an in-app notification. Continued use of the Platform after the effective date of the revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you may cancel your subscription before the effective date.

14. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of India.
In the event of any dispute, the parties shall first attempt resolution through good-faith negotiation within 30 days of written notice of the dispute.
If unresolved, disputes shall be referred to binding arbitration under the Arbitration and Conciliation Act, 1996. The arbitration shall be conducted by a sole arbitrator mutually appointed by both parties. The seat and venue of arbitration shall be Pune, Maharashtra, India. Proceedings shall be in the English language.
For matters not subject to arbitration, the courts at Pune, Maharashtra shall have exclusive jurisdiction.

15. Grievance Redressal

In accordance with the Consumer Protection Act, 2019, and the Information Technology Act, 2000, we have designated a Grievance Officer:

Grievance Officer, NivaHub
Email: support@nivahub.com
Address: Pune, Maharashtra, India
Response time: Within 30 days of receipt of complaint

16. Miscellaneous

Entire Agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and NivaHub regarding the Platform.
Severability: If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
Assignment: You may not assign your rights under these Terms without our prior written consent. We may assign our rights to a successor entity in the event of a merger or acquisition.

17. Contact

For any questions about these Terms, write to us at support@nivahub.com or through our contact page.